Support

1. Sign in to First Due and open the Shift Board.
2. Check that Shift Lens is enabled in your browser's extensions manager and allow First Due site access.
3. Reload First Due, then select Shift Lens from the toolbar or Extensions menu.

Chrome needs desktop Chrome 120+ and Shift Lens from the Chrome Web Store. Firefox marketplace availability is coming soon.

For supported devices, see the installation guide. If First Due itself will not load, contact your organization or First Due.

1. Open the bookmark in the browser where Shift Lens is installed. Another browser or the native First Due app cannot use that installation.
2. Sign in to First Due and allow site access, then reopen the shortcut.
3. If the native schedule opens, launch Shift Lens from Extensions, then enable Open automatically on Shift Board in Settings and try again. Update the extension if the setting is missing. If you just used Exit and the bookmark reuses that page, reload it.
4. Without auto-open, check the saved address ends with #shift-lens-open; recreate it from the launch link if needed.

Auto-open needs browser storage and First Due site access in that same browser/profile. It does not enable the extension in another browser or bypass login.

Reload the extension, then the First Due tab. Clicking the toolbar icon does not replace an overlay that is already open. Marketplace installations update automatically.

Check your connection, return to the tab, and reload if needed. Verify the schedule in First Due before acting. Review/Unknown labels are warnings, not confirmed openings. Changes to First Due can require a Shift Lens update.